Frequently Asked Questions

We aim to ship your order within 1 to 3 working days. We only ship on Monday, Tuesday, and Wednesday. Orders to countries outside the Benelux are shipped only on Monday and Tuesday to avoid plants being in transit over the weekend.

Yes, you can. You can place a new order and mention in the comments that you would like us to combine it with your previous order. Please include the other order number. We will refund the shipping costs once within 10 working days after shipping.

Our customer service is also closed during weekends. We only answer questions on working days. This also applies to our social media channels.

Absolutely! With a valid Chamber of Commerce registration, you can request a B2B account via our website.

We do our very best to answer your question within two working days.

On the product page for the plant(s) you want to order, add them to your shopping cart and fill in the requested information. Choose your preferred payment method and pay for your order. Once we receive your order, you'll receive a confirmation email. Once we ship your order, you'll receive an email with a track and trace code.

Yes, you can place an order from the following countries: Belgium, Denmark, Germany, Finland, France, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Austria, Poland, Spain, Portugal, Sweden and Switzerland.

Orders from other countries may be subject to phytosanitary restrictions. Please inquire with our customer service beforehand about the possibilities.

Within the Netherlands, you can pay via iDeal, PayPal, and Bitcoin. For all other European countries, we've offered the most popular payment options, such as PayPal, Bitcoin, Bancontact, ING Home'Pay, KBC/CBC Betaalknop, Belfius Direct Net, SOFORT Banking, Giropay, and EPS. If your preferred payment option isn't listed, please let us know so we can investigate other options.

According to our return and exchange policy for perishable products, which includes all our houseplants, we are not legally required to accept returns within 14 days of receiving your order. However, we are very sorry if you are not satisfied. Please send us a message via the contact form so we can assist you further.

Yes, you can cancel your order by using the cancellation form in the Terms and Conditions or by sending us a message via the contact form.

The right of withdrawal means that you have a 14-day cooling-off period after receiving all products purchased online or in a physical store. You must be able to return the product within this period. There is, however, an exception for perishable products, such as plants. We naturally hate to see you dissatisfied. In that case, please always send a message to support@casa-botanica.com with photos of the plant(s) so we can assist you further.

All our plants are always fresh from the grower and therefore of the highest possible quality. If, despite this, you're not satisfied with the quality, we're very sorry. Please send us a message via the contact form so we can assist you further.

If no photos of the plants are available to share with us, the warranty will be void.

If you do not see your order in your account, you have placed an order while you were not logged in. You will then receive a track and trace code as soon as your order has been shipped.

Please check your order is complete immediately upon receipt and keep the original packaging. If your order is incomplete, please contact our customer service immediately and keep the packaging until you receive a response from us. Unfortunately, we cannot process your complaint without the original packaging.

Yes, you'll automatically receive an invoice by email after placing your order. Do you have a business account or VAT number? Then create an account on our B2B portal.

During the LiveSale on Instagram, you can preview and order your favorite plant.

Special plants are often grown in ideal conditions and need time to adjust to their new surroundings. After receiving your plant, place it in a bright spot out of direct sunlight and avoid extreme temperature fluctuations. Leave the plant alone for at least 5–7 days to acclimatize before repotting or fertilizing.

It's crucial to water your plant as needed, rather than at fixed intervals. Otherwise, you risk watering too quickly and/or too much, which a plant can't tolerate. As a handy tool, we sell hygrometers in our webshop. With one hygrometer, you can give all your plants the perfect care, because you'll never overwater or underwater again. Do you have specific care questions about a particular plant? Feel free to contact our customer service. We're happy to help! 

Most specialty plants grow naturally under the canopy of tropical forests and therefore need plenty of indirect light . Avoid direct sunlight, as it can damage the leaves. A spot near an east- or west-facing window is ideal. Consider using a grow light in low-light conditions.

Wipe the leaves with a soft cloth to remove dust and improve light absorption. Check regularly for aerial roots or root rot. Give climbing plants' aerial roots the opportunity to develop; they help the plant absorb moisture.

Repot only after the acclimatization period of at least two weeks. Use an airy substrate with adequate drainage, such as a mix of coir, perlite, bark, and a little potting soil. For some species, a special mix is recommended—we're happy to advise you.

Special plants like anthuriums, philodendrons, and hoyas prefer high humidity (60–80%). A humidifier, air plants nearby, or a bowl of water on the radiator can all help. Avoid dry, drafty areas.

If there is a green dot with '1 piece as pictured' next to the photo of the plant, it concerns a selected plant and you will receive the plant from the photo. In all other cases you will receive a plant as in the description of the photo (note the pot size).

No, unfortunately it is not possible to visit our greenhouse except on open days.

A plant, like humans, is a living organism. The occasional loss of a leaf is a natural process. We inspect all plants before shipping. If a leaf is unexpectedly damaged or less attractive upon receipt, this does not constitute grounds for replacement or refund.

The photos on our site are representative, but because each plant is unique, there may be slight variations in color, shape, and size. For rare specimens, we explicitly indicate if it's a "1 Piece" item.

When you enter your address details, the shipping costs to your country will become visible.

Our plants are carefully packed in specially designed boxes with protective material and, if necessary, heat packs. This keeps them safe and sound during transport, even over long distances.

Unfortunately, packages aren't always handled carefully during transport. If both your package and the plants are damaged, please send us photos clearly showing the damage, preferably within 48 hours of receipt. Take clear photos of the outside of the box, the inside of the box, the address label, and, of course, the damaged plants. We'll work with you to find a solution, such as a replacement or refund.

Yes, we ship to almost all countries worldwide. Shipping costs are automatically calculated at checkout based on your location. We can ship plants outside the EU and Europe, but phytosanitary restrictions may apply. Therefore, please contact us first to discuss the options.

Yes, in many cases you can specify a preferred shipping date at checkout. We'll do our best to accommodate your preference.

Plants can only be returned if damaged in transit or incorrectly delivered. Accessories can be returned in their original condition within 14 days.