Privacy Policy
April 1, 2025
Our online store processes privacy-sensitive data, also known as personal data. Casa Botanica considers the careful handling of personal data to be of the utmost importance. We therefore process and secure personal data with the utmost care.
In our data processing, we comply with the requirements set forth in privacy laws. This means, among other things, that we:
- clearly specify our purposes before we process personal data, through this privacy statement;
- limit our collection of personal data to only the personal data necessary for legitimate purposes;
- first ask for your explicit consent to process your personal data in cases where your consent is required;
- take appropriate security measures to protect your personal data and require the same of parties that process personal data on our behalf;
- respect your right to access, correct, or delete your personal data upon your request.
Casa Botanica is the data controller. In this privacy statement, we explain what personal data we collect and use, and for what purpose, in connection with the online store www.plantsome.nl. We recommend that you read this carefully. If you have any questions or would like to know exactly what information we keep about you, please contact Casa Botanica.
Processing an order
When you place an order with us, we use your personal information to process it properly. We may then share your personal information with our delivery service so that your order can be delivered to you. We also receive payment information from your bank or credit card company.
For this purpose, we use your email address, IP address, billing address, name and address details, and payment information. We need this information in connection with the contract we enter into with you. We retain this information until your order is completed. We retain certain customer data for a longer period in accordance with the legal tax retention requirement.
Disclosure to third parties
We work with certain companies that may receive the personal data listed above from us.
To process orders, we partner with:
- Our postal service, PostNL
- Our payment provider, Mollie
Your account
For certain parts of our online store, you must first register. You will then need to provide information about yourself and choose a username. We use this information to create an account, which you can access using that username and a password of your choice. For this purpose, we use your email address and name and address details. We have a legitimate interest in doing so. We retain this information until you delete the account. We store this information so that you do not have to re-enter it repeatedly and so that we can contact you in connection with the performance of the agreement. You can update your information through your account at any time.
Disclosure to third parties
We work with certain companies that may receive the personal data listed above from us.
Contact Form
You can use the contact form to ask us questions or submit requests. We will use your email address or phone number, if you provide them, for this purpose. We do this based on your consent. We will retain this information until we are certain that you are satisfied with our response.
Advertisement
We would like to send you promotional materials about special offers and new products or services. Here’s how we do it:
- via social media
You can opt out of receiving this advertising at any time. You can unfollow us.
Location information
If necessary for the service, we may collect your location data (GPS). We will ask for your consent at the time this occurs.
In addition, this (location) data may be stored and processed by the provider of, for example, navigation or mapping software, such as Google Maps, but the data may also be used by Google or Apple themselves. We have no control over this. Therefore, always be sure to read the privacy policies of the relevant provider.
Disclosure to other companies or institutions
With the exception of the partners listed above, we will not disclose your personal data to other companies or organizations under any circumstances, unless we are legally required to do so (for example, if the police request it in connection with a suspected crime).
Statistics
We track statistics on the use of our online store.
Cookies
Our online store uses cookies. Cookies are small files that allow us to store information so you don’t have to enter it repeatedly. They also let us know when you visit us again. When you visit our online store for the first time, we display a notification explaining how cookies work. We will ask for your consent to use these cookies. You can disable cookies through your browser, but some features of our online store may no longer work properly. We have agreements with other companies that place cookies regarding their use. However, we do not have complete control over what they do with the cookies themselves. Therefore, please also read their privacy statements. (Note: these may change regularly)
Google Analytics
We use Google Analytics to track how visitors use our online store. We have entered into a data processing agreement with Google. This agreement contains strict provisions regarding what data they are permitted to collect. We have not authorized Google to use the Analytics data collected for other Google services. We require Google to anonymize IP addresses.
Security
The security of personal data is of the utmost importance to us. To protect your privacy, we take the following measures:
- Access to personal data is protected by a username and password
- Upon receipt, the data is stored in a separate, secure system
- We use secure connections (Secure Sockets Layer, or SSL) to protect all information exchanged between you and our website when you enter your personal data
- We keep logs of all requests for personal data
- Changes to this Privacy Statement
- We reserve the right to make changes to this privacy statement. We recommend that you review this privacy statement regularly so that you are aware of any changes. We will do our best to announce any changes separately as well.
Viewing, modifying, and deleting your data
If you have any questions or would like to know what personal data we have about you, please feel free to contact us. See the contact information below.
You have the following rights:
- learn what personal data we have and how we use it
- access to the specific personal data we hold
- having mistakes corrected
- having outdated personal data deleted
- withdrawal of consent
- object to a particular use
- Please make sure to always clearly identify yourself so that we can be certain we are not modifying or deleting the wrong person’s information.
File a complaint
If you feel that we are not assisting you properly, you have the right to file a complaint with the supervisory authority. This authority is called the Dutch Data Protection Authority.