Frequently Asked Questions

We aim to ship your order within 1 to 3 business days. We ship only on Mondays, Tuesdays, and Wednesdays. Orders shipped to countries outside the Benelux region are shipped only on Mondays and Tuesdays. This is to prevent plants from spending an unnecessarily long time in transit over the weekend.

Yes, that’s possible. You can place a new order and note in the comments that you’d like us to combine it with your previous order. Please be sure to include the other order number. We will then refund you the shipping costs once, within 10 business days of shipment.

Our customer service is closed on weekends. We respond to inquiries only on weekdays. This also applies to our social media channels.

Absolutely! If you have a valid Chamber of Commerce registration, you can apply for a B2B account through our website.

We do our best to respond to your inquiry within two business days.

On the product page for the plant(s) you wish to order, add the plant(s) to your cart and fill in the requested information. Select your preferred payment method and complete your order. As soon as we receive your order, you will receive a confirmation email. Once we have shipped your order, you will receive an email containing a tracking code.

Yes, you can place an order from the following countries: Belgium, Denmark, Germany, Finland, France, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Austria, Poland, Spain, Portugal, Sweden, and Switzerland.

Orders from other countries may be subject to phytosanitary restrictions. Please contact our customer service team in advance to discuss your options.

Within the Netherlands, you can pay via iDeal, PayPal, and Bitcoin. For all other European countries, we have offered the most commonly used payment options wherever possible, such as PayPal, Bitcoin, Bancontact, ING Home’Pay, KBC/CBC Payment Button, Belfius Direct Net, SOFORT Banking, Giropay, and EPS. If the payment option you prefer is not listed, please let us know so we can explore the possibilities.

According to the exchange and return policy for perishable products—which includes all of our houseplants—we are not legally required to accept returns under the 14-day cooling-off period. However, we understand that it’s disappointing if you’re not satisfied. Please send us a message via the contact form so we can assist you further.

Yes, you can cancel your order by submitting the cancellation form found in the Terms and Conditions, or by sending us a message via the contact form.

The right of withdrawal means that you have a 14-day cooling-off period for all products purchased online or in a physical store, starting from the date you receive the products; you must be able to return the product within this period. However, there is an exception for perishable products, such as plants. Of course, we don’t want you to be dissatisfied. In that case, please always send an email to support@casa-botanica.com with photos of the plant(s) so we can assist you further.

All our plants are always fresh from the nursery and are therefore of the highest possible quality. If, despite this, you are not satisfied with the quality, we are naturally very sorry to hear that. Please send us a message via the contact form so we can assist you further.

If there are no photos of the plants that can be shared with us, the warranty will be void.

If you don't see your order in your account, it means you placed the order while you weren't logged in. You will still receive a tracking code as soon as your order has been shipped.

Please check your order for completeness immediately upon receipt and keep the original packaging. If your order is incomplete, please contact our customer service immediately and keep the packaging in good condition until you receive a response from us. Unfortunately, we cannot process your complaint without the original packaging.

Yes, you will automatically receive an invoice via email after placing your order. Do you have a business account or a VAT number? If so, please create an account on our B2B portal.

During the LiveSale on Instagram, you can preview and order your favorite plant in advance.

Exclusive plants are often grown under ideal conditions and need time to adjust to their new environment. After receiving your plant, place it in a bright spot out of direct sunlight, and avoid extreme temperature fluctuations. Let the plant rest for at least 5–7 days so it can acclimate before repotting or fertilizing it.

It’s very important to water your plant as needed rather than on a fixed schedule. Otherwise, there’s a risk that you’ll water too often and/or too much, and plants really can’t handle that. As a handy tool, we sell moisture meters in our online store. With just one moisture meter, you can give all your plants the perfect care, because you’ll never overwater or underwater them again. Do you have specific care questions about a particular plant? Feel free to ask our customer service team. We’re happy to help! 

Most exotic plants grow naturally under the canopy of tropical forests and therefore require plenty of indirect light. Avoid direct sunlight, as it can damage the leaves. A spot near an east- or west-facing window is ideal. If necessary, use a grow light when there is little natural light.

Wipe the leaves with a soft cloth to remove dust and improve light absorption. Check regularly for aerial roots or root rot. Allow aerial roots on climbing plants to develop; they help the plant absorb moisture.

Wait until after the acclimatization period of at least 2 weeks before repotting. Use a well-aerated growing medium with good drainage, such as a mix of coconut coir, perlite, bark, and a small amount of potting soil. For some species, a special mix is recommended—we’d be happy to advise you on this.

Exotic plants such as anthuriums, philodendrons, and hoyas thrive in high humidity (60–80%). A humidifier, air plants nearby, or a bowl of water placed on the radiator can help. Avoid dry, drafty spots.

If there is a green dot next to the photo of the plant that says "1 piece as pictured," this indicates a selected plant, and you will receive the plant shown in the photo. In all other cases, you will receive a plant as described in the photo's description (please note the pot size).

No, unfortunately, except on open house days, it is not possible to visit our greenhouse.

Just like humans, a plant is a living organism. It is a natural process for a leaf to look a little rough or become damaged from time to time. We inspect all plants before shipping. In the unlikely event that a leaf is damaged or looks less than perfect upon receipt, this does not qualify as grounds for a replacement or refund.

The photos on our site are representative, but since every plant is unique, there may be slight variations in color, shape, and size. For rare specimens, we explicitly state when it is a “1 Piece.”

In the winter, we wrap your plant extra tightly in bubble wrap for insulation. If it’s very cold or your plant is going on a long journey, we’ll include a heat pack. We do not ship to Finland or Sweden. For other countries, we always check the weather and don’t take any risks. That way, your plant will arrive safe and sound!

The shipping costs to your country will be displayed once you enter your address information.

Our plants are carefully packed in specially designed boxes with protective material and, if necessary, heat packs. This ensures they remain safe and healthy during transport, even over long distances.

Unfortunately, packages aren’t always handled with care during shipping. If both your package and the plants are damaged, please send us photos clearly showing the damage, preferably within 48 hours of receipt. Take clear photos of the outside of the box, the inside of the box, the address label, and, of course, the damaged plants.Together, we will find a solution, such as a replacement or refund.

Yes, we ship to almost every country worldwide. Shipping costs are automatically calculated at checkout based on your location. We can ship plants outside the EU and Europe, but phytosanitary restrictions may apply. Please contact us first to discuss your options.

Yes, in many cases you can specify a preferred shipping date at checkout. We’ll do our best to accommodate your request.

Plants may only be returned if they have been damaged in transit or if the wrong item was delivered. Accessories may be returned within 14 days in their original condition.