April 1, 2025

Through our online store, privacy-sensitive data, or personal data, is processed. Casa Botanica considers careful handling of personal data to be of great importance. Personal data is therefore processed and secured carefully by us.

In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that we:

• clearly specify our purposes before we process personal data, via this privacy statement;
• limit our collection of personal data to only the personal data necessary for legitimate purposes;
• ask for your explicit consent to process your personal data in cases where your consent is required;
• take appropriate security measures to protect your personal data and also require parties that process personal data on our behalf to do so;
• respect your right to access, correct, or delete your personal data upon your request.

Casa Botanica is responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose for the online store www.plantsome.nl. We recommend that you read this carefully. If you have any questions or want to know exactly what we keep from you, please contact Casa Botanica.

Order processing

When you place an order with us, we use your personal data to handle it properly. We may then provide your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

We use your email address, IP address, billing address, personal details, and payment information for this. We need these due to the contract we enter into with you. We will keep this information until your order is completed. Certain customer data is retained longer due to the legal tax retention obligation.

Disclosure to third parties

We collaborate with certain companies that may receive your personal data mentioned above from us.

To process the orders, we work with:

• Our postal service PostNL
• Our payment provider Mollie

Your account

For certain parts of our online store, you must first register. You will need to provide information about yourself and choose a username. This will create an account, which you can log into with that username and a self-chosen password. We use your email address and personal details for this. We have a legitimate interest in this. We will keep this information until you deactivate the account. We retain this information so that you do not have to fill it in repeatedly and so that we can contact you in the context of fulfilling the agreement. You can adjust information via your account whenever you want.

Disclosure to third parties

We collaborate with certain companies that may receive your personal data mentioned above from us.

Contact form

With the contact form, you can ask us questions or make requests. We use your email address or phone number when you fill it in. We do this based on your consent. We will keep this information until we are sure you are satisfied with our response.

Advertising

We would like to send you advertisements about offers and new products or services. We do this:

• via social media

You can object to this advertising at any time. You can unfollow us.

Location data

If necessary for the service, we may collect your location data (GPS). Your consent will be requested at that moment.

Also, this (location) data may be stored and processed by the provider of navigation/map software, such as Google Maps, but the data may also be used by companies like Google or Apple themselves. We have no control over that. So always read the privacy statements of the respective provider.

Disclosure to other companies or institutions

Except for the partners mentioned above, we will not provide your personal data to other companies or institutions under any circumstances, unless we are legally obliged to do so (for example, if the police request it in case of suspected criminal activity).

Statistics

We keep statistics on the use of our web store.

Cookies

Our web store uses cookies. Cookies are small files where we can store information so you don't have to fill it in every time. But we can also see that you are visiting us again. When you visit our web store for the first time, we will show a message explaining cookies. We will ask for your consent to use these cookies. You can disable cookies through your browser, but some things in our web store may not work properly. We have agreements with other companies that place cookies regarding the use of cookies. However, we do not have full control over what they do with the cookies themselves. So please also read their privacy statements. (Note: these may change regularly)

Google Analytics

We use Google Analytics to track how visitors use our online store. We have entered into a data processing agreement with Google. This includes strict agreements about what they are allowed to track. We have not allowed Google to use the obtained Analytics information for other Google services. We have Google anonymize the IP addresses.

Security

The security of personal data is very important to us. To protect your privacy, we take the following measures:

• Access to personal data is protected with a username and password
• The data is stored in a separate, secured system after receipt
• We use secure connections (Secure Sockets Layer or SSL) that shield all information between you and our website when you enter your personal data
• We keep logs of all requests for personal data
• Changes to this privacy statement
• We reserve the right to make changes to this privacy statement. It is advisable to regularly consult this privacy statement so that you are aware of these changes. We will do our best to announce changes separately as well.

Access, modify, and delete your data

If you have questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

• get an explanation of what personal data we have and what we do with it
• access the exact personal data we have
• have errors corrected
• have outdated personal data deleted
• withdraw consent
• object to a specific use
• Please make sure to clearly indicate who you are, so we can be sure that we do not modify or delete data from the wrong person.

File a complaint

If you feel that we are not assisting you properly, you have the right to file a complaint with the supervisory authority. This is called the Data Protection Authority.

support@casa-botanica.com